Privacy Policy

Introduction

Welcome to 3bd, an online gaming platform built specifically for players in Bangladesh. We take the privacy and security of our users very seriously. This Privacy Policy explains in plain, honest language what personal information we collect when you use the 3bd platform, how we use that information, who we share it with, and what rights you have over your own data.

By accessing or using 3bd's services — including cricket betting, live casino, slots, and other games — you agree to the practices described in this Privacy Policy. If you do not agree, please discontinue use of the platform. This policy applies to all registered and guest users across Bangladesh, whether you are accessing the site from Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, or any other city.

Information We Collect

To provide a safe, personalised and compliant gaming experience, 3bd collects several categories of personal and technical information. We do this transparently and only to the extent required for the operation of our platform. The categories of data we collect include:

• Registration data: full name, date of birth, email address, username and password (stored as a secure hash).
• Identity verification data: national ID number or passport details required for KYC compliance and responsible gaming checks.
• Financial data: deposit and withdrawal transaction records, preferred payment methods (such as bKash, Nagad, Rocket, Upay, or bank transfer via Dutch-Bangla Bank, BRAC Bank or City Bank). We do not store full card numbers.
• Usage data: game history, betting activity, session duration, pages visited and features used within the 3bd platform.
• Technical data: IP address, device type, operating system, browser version, time zone (Bangladesh Standard Time, UTC+6) and cookie identifiers.

We do not knowingly collect sensitive personal information beyond what is strictly necessary for account creation, identity verification and payment processing. You may be required to provide additional documentation if our team needs to verify a large withdrawal or investigate a dispute.

How We Use Your Information

3bd uses the personal data we collect strictly for the following purposes. We do not use your information for any purpose that has not been disclosed here:

• Account management: to create, maintain and secure your 3bd account, including password resets, profile updates and session management.
• Payment processing: to handle deposits and withdrawals accurately, prevent fraud, and comply with anti-money laundering requirements.
• Responsible gaming: to monitor play patterns, identify signs of problem gambling, enforce self-exclusion requests, and apply deposit or time limits where applicable.
• Customer support: to respond to your queries, resolve disputes and provide technical assistance when you contact our team.
• Marketing communications: to send you promotional offers, bonus updates and platform news — only if you have opted in. You can unsubscribe at any time.

We process your data on the legal basis of contractual necessity (to deliver the service you signed up for), legitimate business interest (fraud prevention, security, platform improvement) and your explicit consent (marketing communications). You may withdraw consent for marketing at any time without affecting your account standing.

Sharing of Information

3bd does not sell, rent or trade your personal information to third parties. We share data only in the limited circumstances described below, and always with appropriate safeguards in place:

• Service providers: trusted third-party vendors who assist us with payment processing (such as bKash gateway integrations, Nagad, Rocket), fraud detection, cloud infrastructure and customer support tools. These providers are contractually bound to handle your data securely and only for the purposes we specify.
• Legal and regulatory obligations: where required by applicable law, court order, or regulatory authority. We may disclose information to comply with anti-money laundering regulations, fraud investigations, or other lawful government requests.
• Business transfers: in the event of a merger, acquisition or asset sale involving 3bd, user data may be transferred to the successor entity. We will notify you of any such change before your data is subject to a different privacy policy.

We never share your personal information with advertisers, data brokers, or any entity for their independent marketing purposes. If a third party requests access to your data outside the above categories, we will refuse unless legally compelled and will inform you to the extent permitted by law.

Cookies and Tracking Technologies

3bd uses cookies and similar tracking technologies to ensure the platform functions correctly, to remember your preferences, and to understand how players interact with different sections of the site — such as cricket betting, slots and live casino.

We use the following categories of cookies:

• Essential cookies: required for the platform to function. These handle session authentication, security tokens and your language preference. They cannot be disabled without breaking core functionality.
• Analytics cookies: help us understand aggregate traffic patterns and user behaviour so we can improve game discovery, page load performance and overall platform quality.
• Preference cookies: store your settings such as chosen language (English or Bengali), odds display format and notification preferences so you do not have to re-enter them each visit.

You can manage or delete cookies through your browser settings at any time. Please note that disabling certain cookies may limit your ability to use some features of the 3bd platform. We do not use cookies to build advertising profiles or to track you across third-party websites.

Data Security

The security of your personal information is a top priority at 3bd. We implement a range of industry-standard technical and organisational measures to protect your data from unauthorised access, accidental loss, alteration or disclosure. These include 256-bit SSL encryption on all data transmissions, encrypted storage of passwords and sensitive fields, firewalls and intrusion detection systems, and strict access controls so only authorised personnel can handle personal data.

Our internal data handling procedures are regularly reviewed and updated to reflect evolving security threats and best practices. Staff who handle personal data receive specific privacy and security training. Despite these precautions, no online system can guarantee absolute security, and we encourage you to use a strong, unique password for your 3bd account and to log out after each session, especially on shared devices.

Your Rights

As a user of the 3bd platform, you have the following rights regarding your personal data. You may exercise any of these rights at any time by contacting our support team:

• Right of access: you may request a copy of all personal data we hold about you.
• Right to rectification: if any of your personal data is inaccurate or incomplete, you may ask us to correct it.
• Right to erasure: subject to legal retention obligations, you may request that we delete your personal data when it is no longer necessary for the purpose it was collected.
• Right to restrict processing: you may ask us to pause processing of your data while a complaint or correction request is being resolved.
• Right to withdraw consent: where processing is based on your consent (such as marketing emails), you may withdraw that consent at any time without penalty.

To exercise any of these rights, please contact us using the email address provided in the Contact Us section below. We will respond to all valid requests within a reasonable timeframe. We may need to verify your identity before processing certain requests to protect against unauthorised access.

Payment Data and Financial Privacy

3bd supports a range of payment methods popular with Bangladeshi players, including bKash, Nagad, Rocket, Upay and bank transfers through institutions such as Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank and Sonali Bank. When you make a deposit or request a withdrawal, transaction data is processed by our payment gateway partners under their own security standards. We receive confirmation and reference data but do not store your full mobile wallet PIN, card number, or net-banking credentials.

All financial transaction records are retained for a minimum period required by applicable financial regulations. These records may be reviewed in the event of a dispute, chargeback investigation, or regulatory audit. Your financial data is never shared with third parties for marketing purposes.

Data Retention

We retain your personal data for as long as your account remains active and for a reasonable period thereafter to handle any outstanding queries, disputes or legal obligations. Specifically, account registration data and game history are retained for the duration of your account plus a standard post-closure period. Financial transaction records are kept for longer where required by law.

If you close your account or successfully request data erasure, we will delete or anonymise your personal data within a reasonable timeframe, except where retention is required by law or where data is needed to resolve an open dispute or prevent fraud. Anonymised or aggregated data (which cannot identify you) may be retained indefinitely for statistical analysis and platform improvement.

Third-Party Links and Services

The 3bd platform may reference or integrate with third-party game providers such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe and Ezugi. These providers operate under their own privacy policies and data handling practices, which are independent of this policy. 3bd is not responsible for the privacy practices of these third-party game engines, and we encourage you to review their policies where relevant. We do not embed external social media tracking pixels or third-party advertising networks on any page of the 3bd platform.

Minors and Age Restrictions

3bd is strictly an adult gaming platform. All players must be 21 years of age or older to register an account and participate in any betting or gaming activity. We do not knowingly collect personal data from individuals under the age of 21. If we discover that a minor has registered an account, we will immediately suspend the account, delete the associated data, and refund any deposits made, in accordance with our responsible gaming commitments. If you believe a minor has gained access to the platform, please contact us immediately at [email protected].

Changes to This Privacy Policy

3bd reserves the right to update or modify this Privacy Policy at any time to reflect changes in our practices, legal requirements or platform features. When we make material changes, we will notify registered users via email or a prominent notice on the platform before the changes take effect. The updated policy will always show the effective date at the top of this page.

Your continued use of 3bd after any changes to this Privacy Policy constitutes your acceptance of the revised terms. We encourage you to review this page periodically to stay informed about how we protect your information.